SHIPPING AND DELIVERY POLICY
We want to express our gratitude for choosing to make a purchase from our company via our mobile application called “Goldclub.” You can find our mobile app on both the Google Play Store and the Apple App Store, or visit our website at www.goldclub.co. When we mention our website and mobile app together, we refer to them as our “B2B Platform.”
It’s important for you, our valued customer (“Customer”), to carefully go through the policies, terms, and procedures outlined here. These details will provide you with crucial information and guidelines regarding your rights and responsibilities when making a purchase through our B2B Platform, unless we specify otherwise on our product pages or in our promotional offers. We go the extra mile to fulfill your orders with the utmost care, in line with the specifications and timelines indicated for each product. This “Shipping and Delivery Policy” governs the delivery of your order.
- Once you’ve successfully placed an order on our B2B Platform and have made the applicable payment through our payment gateway or submitted proof of payment, we will deliver your order as per the delivery date specified on the order confirmation page. Please ensure that you provide the correct delivery address, as the responsibility for any losses resulting from an incorrect delivery address rests with either you or our company.
- Our logistics partners will handle the delivery process, and the associated logistic charges (“Logistic Charges”) will be your responsibility. These charges will be clearly stated on our B2B Platform or confirmed over call before you confirm your order. Insurance charge (“Insurance Charges”) on the entire final invoice amount will be added to the logistics charges. When you confirm your order on our B2B Platform, you agree to pay both the Logistic Charges and Insurance Charges, along with the order amount.
- GST charges will be applied according to the prevailing tax structure. To ensure the smooth delivery process, the recipient of the shipment must sign the delivery receipt, provide proof of identity, and furnish a copy of the same to our logistics partner for record-keeping. Failure to provide identity proof may result in non-delivery of the shipment.
- Please note that shipments will not be delivered on holidays or days off. All deliveries will be made during daylight hours for safety reasons. Delivery attempts will be made twice, after which the shipment will be returned to our company. If you wish to have an undelivered parcel redelivered, you will be required to cover the corresponding Logistic Charges. Any additional expenses arising from your inability to accept the delivery will be your responsibility.
- Delivery is considered complete when the delivery partner informs our company that the product has been successfully delivered to the specified address. All products shipped to your shipping address are fully insured and come in tamper-proof packaging. If you notice any tampering with the package, please contact our helpdesk immediately and do not accept the package. In such cases, you will not be charged Logistic Charges.
- If there are any changes to your billing and/or shipping address, please follow these steps:
- Update your profile information on the B2B Platform.
- Inform us by emailing care@goldclub.co.
- The process for returns will be governed by our Return, Refund, and Cancellation Policy, which you can find at www.goldclub.co/returnrefundandcancellationpolicy.
If you require assistance, do not hesitate to reach out to us via email at support@goldclub.co. We are here to help and ensure your shopping experience with us is smooth and enjoyable.