Vicky Jewellery Works Private Limited, an entity legally established in accordance with the laws of India and headquartered at 202/D, Bipin Behari Ganguly Street, Kolkata -700012, (referred to as “the Company,” “We,” or “Us,” with corresponding meanings) is the operator of the website www.goldclub.co (“Website”), a mobile application known as “Goldclub” accessible through Google Play Store and Apple App Store (“App”), and the uniform resource locator and/or mobile application created exclusively for each Merchant (“Merchant Platform”) (collectively referred to as the “Platform”).
We collect certain information, with prior consent, from the following parties: jewelry retailers (“Merchants”), their clientele (“Merchant’s Customers”), and any visitors to the Platform (collectively referred to as “Users” or “You”). The term “Users” encompasses any individual who visits, accesses, or employs our Services or Platform through any communication device. It also encompasses individuals who access or utilize any computer or technological resource for purposes such as hosting, publishing, downloading, uploading, sharing, transacting, displaying, or viewing, and includes other individuals who jointly participate in utilizing the Company’s computer or technological resources. Any capitalized term utilized herein but not explicitly defined in this Privacy Policy shall carry the meanings ascribed to them in our Terms and Conditions.
We place utmost importance on the privacy of our Users. Recognizing the privacy concerns of our Users, we are committed to delivering a secure and safeguarded user experience through our Services. To this end, we have devised this Privacy Policy to enable Users to make well-informed choices.
LEGAL FOUNDATION:
This Privacy Policy (“Privacy Policy”) serves to facilitate Users’ comprehension regarding the nature of information We collect, the rationale behind its collection, the information We divulge, and the methods by which Users can update, manage, export, or delete their information. This policy must be read in conjunction with our Terms and Conditions accessible at (URL: www.goldclub.co/terms), and it adheres to the following legal framework:
Users shall be presumed to have perused, comprehended, and concurred with the stipulations outlined in this Privacy Policy. By manifesting their consent to this Privacy Policy, Users grant their approval for the utilization, collection, and disclosure of Personal Information in accordance with the provisions detailed herein. We retain the prerogative to revise or modify our Privacy Policy at any juncture, and it is incumbent upon Users to periodically review this Privacy Policy.
Continued utilization of the Service following the posting of any alterations to this Privacy Policy on this page will be construed as Users’ acknowledgment of the amendments and their consent to abide by the revised Privacy Policy. Users possess the right to discontinue their use of the Platform and/or the Services at any time. Moreover, Users may, by dispatching an email to support@goldclub.co, seek information pertaining to the Company’s possession of their personal data and may also demand the erasure and destruction of all such information.
In the event that the Services are employed on behalf of another individual (e.g., a child or parent) or on behalf of an entity, Users affirm that they possess the authorization to accept this Privacy Policy and share requisite data on behalf of the said individual or entity.
The Company acquires all information with the consent of Users. However, the Company is at liberty to employ, gather, and reveal information from Users that is already in the public domain.
When Users use or register on the Platform, they may voluntarily provide specific information relevant to the nature of the Service they are accessing on the Platform. Alternatively, the Company may collect certain information. This information may also encompass sensitive personal data as outlined in the IT Rules (“Personal Information”).
Users hereby grant their consent for the Company to collect such information.
The information collected by the Company may encompass, but is not restricted to, the following:
We also collect specific information when Users provide it via the Platform or Services, or automatically as Users navigate through the Platform. This may encompass usage details, IP address, device ID and type, browser type and language, the operating system used on the device, access times, and information gathered through cookies, web beacons, and other tracking technologies.
Merchants registering as sellers on the Platform will also be required to furnish GST and KYC-related information in addition to the Personal Information mentioned earlier. In cases where the GST and KYC verification process does not align with the details provided by the Merchants, registration on the Platform will be denied.
Data collected by the Company through its Platform from Customers will only be shared with the specific Merchant for the sole purpose of the transaction being conducted. Conversely, all data provided by Merchants will not be shared with any other Merchant registered on the Platform or any unregistered Merchants.
If the Company has reasonable grounds to suspect that information provided by any User is misleading, inaccurate, outdated, or incomplete, the Company retains the right to decline the provision of Services to that User at its sole discretion.
We gather Personal Information solely for the following purposes:
Furthermore,
We reserve the right to employ or disclose Personal Information in response to any statutory or legal obligations in order to safeguard our rights, the rights of our other Users, data processors, or any other individuals or property.
Finally, we will employ or disclose Personal Information if we believe it is necessary to share information for the purpose of investigating, preventing, or taking action in relation to illegal activities, suspected fraud, situations that pose potential threats to the physical safety of any individual or property, violations of the Platform’s other policies, or as otherwise mandated by law when responding to subpoenas, court orders, and other legal processes.
The security of Personal Information is paramount, and we have implemented commercially acceptable methods to protect it. However, it is important to note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We have instituted industry best practices and security policies, regulations, and technical measures to safeguard data, including Personal Information, under the Company’s control from unauthorized access, improper usage, disclosure, modification, or unlawful destruction, or accidental loss. We adhere to globally accepted data security standards such as ISO 27001. However, we will not be held responsible for any loss incurred by Users due to data loss or theft resulting from unauthorized access to the User’s electronic devices through which the User accesses the Services.
In the event that our partners and third parties disseminate Personal Information beyond the scope of our agreement with them, the Company cannot be held liable for breaches of confidentiality. Additionally, in the case of security breaches or actions, including but not limited to computer hacking, unauthorized access to computer data and storage devices, and computer crashes, the Company will not be held accountable.
The Company may share Personal Information with third-party service providers (referred to as ‘data processors’) to conduct specific processing activities on our behalf, such as parties involved in hosting and enabling our Services. Please note that we will not share Personal Information with third parties for them to use this information for their own purposes unless explicit consent is provided.
Payments on our website are processed by a third party that has entered into a non-disclosure agreement with us, and as such, they are not permitted to share any personal information of customers.
The Company may share Personal Information and data with our parent and/or subsidiaries for the sole purpose of providing Service to you. These entities will be bound by the provisions of the Privacy Policy mentioned here regarding data shared with them.
The Platform may include links to other websites. It is important to note that when Users click on these links, they are entering another website over which we have no control and for which we bear no responsibility. These websites often require Users to provide their Personal Information. We encourage Users to read the privacy policies of all such websites, as their policies may differ from our Privacy Policy. Users acknowledge that we shall not be liable for any breach of privacy or loss incurred as a result of their use of such websites or services. Inclusion or exclusion of websites does not imply any endorsement by the Company of the website or its contents. Users visit third-party websites linked to the Platform at their own risk. We strongly recommend that Users read the privacy policies of third-party websites.
Additionally, the Platform may allow for the generation of content by Users, which can be accessed by other Users. These Users, including Merchants, Customers, moderators, or administrators, are not authorized representatives or agents of the Company, and their opinions or statements do not necessarily reflect those of the Company. We are not bound by any contract in relation to such information made available by Users, and we expressly disclaim any liability for reliance on or misuse of such information.
As Users, the Company grants complete control over the submitted information. The rights associated with this are outlined below:
Please note that Users may be required to verify their identity before responding to such requests. If Users are unable to perform these actions themselves, they may contact the Grievance Officer for assistance.
If you have any grievances, objections, or complaints, you may contact the grievance officer via email at support@goldclub.co.