RETURNS, REFUNDS, AND CANCELLATION POLICY

We express our gratitude and thank you for your purchase from the Company via our mobile application known as “Goldclub,” which is accessible through Google Play Store and Apple App Store (“Mobile App”), or through our website at www.goldclub.co (“Website”). The collective reference to the Website and the Mobile App is herein termed as the “B2B Platform.”

We kindly request you to thoroughly read the policies, terms, and procedures outlined herein, as they contain vital information and directives pertaining to your rights and responsibilities in connection with any purchase you, the “Customer,” make through the B2B Platform, unless explicitly stated otherwise in our product descriptions or promotional offers. The guidelines governing the cancellation, return, and refund of Customer orders are stipulated within this “RETURNS, REFUNDS, AND CANCELLATION POLICY.”

CANCELLATION POLICY

The Company extends the privilege to the Customer to cancel orders placed on the B2B Platform under the following conditions:

  1. Orders placed on the B2B Platform can be cancelled at any point prior to the commencement of dispatch. The Customer may express their desire to cancel the order, and no cancellation fees shall be imposed if the cancellation occurs within one hour of payment confirmation. In cases where cancellation transpires beyond one hour, charges associated with design, production, wastage, and handling for the order will be deducted from any payment made by the Customer.
  2. Any order for which the advance payment is not received within the stipulated time frame shall be automatically cancelled.
  3. For orders in which the final payment is not received within two days from the date the order is prepared for dispatch and subsequent notification to the Customer, automatic cancellation shall occur. Charges relating to design, production, wastage, and handling for such orders will be subtracted from the advance payment rendered by the Customer.
  4. In the event that, for any reason or circumstance, the Company is unable to fulfill an order resulting in its cancellation by the Company, the payment received for such an order will be promptly refunded in full.

RETURN POLICY

The Company allows the Customer the option to return an ordered product acquired through the B2B Platform under the following conditions:

  1. In cases where the Customer is dissatisfied with the quality of the delivered product(s), they have the option to return said product(s) to the Company. The Customer must communicate their intention to return the product(s) within three days of receiving the order, and the Company will initiate the return process.
  2. No returns will be accepted for any reason whatsoever beyond three days from the date of product delivery.
  3. The Company will arrange for product pick-up within five days of the Customer’s request for a return.

Terms of Returns:

  • Product(s) must remain unused, and the return request must be submitted promptly (within three days) following the receipt of the parcel by the Customer.
  • The Jewelry tag(s) attached to the product must remain intact.
  • Certificates and packaging materials must be returned to facilitate the timely processing of the refund. Failure to return these items will result in a penalty fee of INR 500.
  • Product(s) must not exhibit any form of tampering or alteration.

REFUND POLICY

The Company will execute the refund process in accordance with the following policy:

  • In cases of cancellations adhering to the Cancellation Policy outlined herein, the refund of the Customer’s payment, after the deduction of corresponding cancellation charges, will be automatically processed into the Customer’s ledger within five working days from the cancellation.
  • In cases of returns compliant with the Return Policy delineated herein, the refund of the payment made by the Customer for the purchase of the product(s) will be initiated upon receipt and verification of the product(s) at the Company’s office. The refund, net of any applicable penalty fees, will be processed into the Customer’s ledger within five working days from the Company’s acceptance of the product(s).
  • Customers may, at any time, request the transfer of their refund and/or any positive ledger balance to their bank account, as specified on the B2B Platform. Such requests will be processed within five to seven working days.

Should you require any assistance, please do not hesitate to contact the Company at support@goldclub.co.